Internship Diaries of 2021: Operations at Uber

Internship Diaries of 2021 is a series about the various categories of roles offered by companies for summer internships. We bring to you the experiences of interns from Consulting, Finance, Marketing, General Management, Product Management and E-commerce roles to understand a bit more about their work lives. The articles are meant to give the reader a glimpse into the life of an intern and help the reader understand their fit in that particular role.

Contributed by: Gitanjali Goswami

Gitanjali is an IT Engineer from Techno India College of Technology, Kolkata. Prior to joining IIM Bangalore, she has worked with Lufthansa, Virgin Atlantic and Delta Airlines for 4 years as Automation Tester.

Edited by: Jawahar Madugula

For the summer internship, I had the opportunity to work in Uber, as a Community Operations Intern. Even though I had a virtual mode of internship owing to the pandemic, the Uber ecosystem made sure that each second spent was a learning experience.

I worked for Centre of Excellence (CoE) in the quality division and handled critical applications like fraud detection and global product system issues which have direct effect on the Uber brand. As a part of my internship, I was a part of creating a global quality framework that would be used across US & Canada, APAC & EMEA for around 31 LOBs (Line of Businesses) and standardizing the whole process with a futuristic outlook.

During my internship I could collaborate with 40+ people across the organization around the world which provided me an experience to work in a diverse work environment. Proactive support and participation from all stakeholders are a must for success in this environment with inclusivity being the key.

Even though we missed a lot of real-life experience because of this virtual mode, Uber still ensured to keep us excited throughout these two months with various engagements like a Virtual DJ Party, Scribble sessions and fun activities helping us interns to bond.

From the internship the biggest takeaway for me is when going gets tough, tough gets going. At times, the solutions did not work out and I had to start from scratch, but it is important to believe in yourself and stay focused. And try to seize the opportunities to learn from the best of the best.

For aspirants of the role, I would say some sort of prior experience might help in understanding industry structure better. Even though coding skills are not mandatory, some basic concepts on some languages, DBMS, and basic Excel skills will give you an edge over others. Apart from that, try to get knowledge on various apps/websites and find out their value proposition and their reason for success/failure. This will help you brainstorm for your future projects and last but not the least- “Expect the unexpected!” – this helps, always!

Gitanjali and Jawahar are students of the PGP 2020-22 batch at IIM Bangalore.

Media Cell IIMB is the student run outreach and communication committee of IIM Bangalore dedicated to form the bridge within the student community and the outside world.

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