The Summers of 2019: Product Management at Sprinklr

The Summers of 2019 is a series about the various categories of roles offered by companies for summer internships. We bring to you the experiences of interns from Consulting, Finance, Marketing, General Management, Product Management, Operations and E-commerce roles to understand a bit more about their work life. The articles are meant to give the reader a glimpse into the life of an intern, and maybe help the reader understand their own fit in that particular role. 

Contributed by: Mrinal Kachhara

The internship experience at Sprinklr was a well-rounded and educational experience. I wanted to understand how Product Management roles are in practice. The internship provided ample opportunities for that. I was working from the Gurgaon office, where most of the Development and Product Management teams are present.

Two months is too short a time to see the end-to-end life cycle of a product, hence multiple projects were assigned to the interns – including live projects and research work. These projects covered all aspects of the product life cycle until implementation and deployment, since those steps take a little longer.

I worked on two projects. The first one was about industry analysis where I was researching emerging industry trends and how Sprinklr products can be leveraged in those scenarios. The second project was a live one where I was trying to improve the usability of the current product lineup. Here, the emphasis was on measuring customer satisfaction and happiness level with the products, identifying the pain points and ways to improve on them, and then quantifying the impact that it would have for the end customer.

The work environment and the culture are great, especially for someone just starting out in Product Management. Primarily it is because of the flat organizational structure. Everyone is approachable – from the managers to the chief executives. There is an emphasis on learning – with workshops on a range of topics, such as entrepreneurship and product development.

The learning curve is steep, and the only limit is one’s initiative to learn. In case one is stuck and needs guidance, there are always people around to help. The timings are completely flexible, where employees can allocate time to various projects according to their priorities. Regular feedback is provided, which is particularly useful when starting out. There are no strict guidelines and one is free to explore the opportunities available across the firm.

Overall, it was a great first step towards a career in a PM role. To work in the product management roles, one must be aware of the innovations in technology and focus on the current and upcoming business models – critically analyzing the feasibility and sustainability.  The internship opportunity provided a deeper insight into how it all comes together in practice, to deliver the perfect user experience every single time.

Mrinal is a student of the PGP 2018-20 batch at IIM Bangalore.

Media Cell IIMB is the student run outreach and communication committee of IIM Bangalore dedicated to form the bridge within the student community and the outside world.

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