The Summers of 2019: Operations at Prione

The Summers of 2019 is a series about the various categories of roles offered by companies for summer internships. We bring to you the experiences of interns from Consulting, Finance, Marketing, General Management, Product Management, Operations and E-commerce roles to understand a bit more about their work life. The articles are meant to give the reader a glimpse into the life of an intern, and maybe help the reader understand their own fit in that particular role.

Contributed by: Ravi Ranjan

Summers with Prione Business Services as an Operations Intern was an exciting two-month ride. Prione Business Services is a joint venture of Amazon and Catamaran Ventures, with prime focus on enabling MSME sellers on an online platform. My project involved designing an efficient supply chain to cater to the needs of such sellers, thus reducing the lead time in the first mile of delivery. Due to the scope and expanse of the project (covering various states of India), the challenge was huge yet exciting.

Managing 50+ stakeholders (3P partners for operating mini-warehouses) meant troubleshooting roadblocks with various level of complexities. Added to this were the strict timelines which needed to be followed. Though the task seemed daunting, there was unhindered support from the team and exceptional mentorship offered by the senior management, which kept the journey smooth. As was expected from a role in Operations Management, the project included a lot of planning in terms of Distribution Network design, Warehouse design, Cost Control, and Revenue Management. The order of processes always fell into the cycle of Forecast > Plan > Execute > Learn > Redo, with the part of forecasting being erroneous and redo’s being very often. But in the process, learnings kept on building. The organization offered enough space to commit mistakes and apply corrective measures. The performance was always evaluated based on whether I was able to deliver timely results or not. Throughout the internship period, I communicated with the stakeholders as a full-time employee. It was motivating to see my work being put in action and show positive results.

The organizational structure is completely flat with all the top managers easily approachable. Everyone was quite supportive, and the work demanded no long working hours except for a few days. Frequent parties and outings made our weekends much more fun. The organization values quality work, and that is what matters in the end. The project expected me to have good business acumen and communication skills along with the technical know-how. It gave me a stable platform to interact with diverse stakeholders, thus allowing me to learn critical lessons in team management and leadership.

Based out of Bangalore, the nature of my project required me to travel across geographies. While in Bangalore, residing on the campus amid the lush green environment energized my evenings. Apart from the peer to peer learnings, the co-interns from other prestigious B-schools offered many moments to cherish during and after the office hours. As a part of the outbound activities, we were given free passes to IPL. The overall internship experience was no lesser than a roller coaster ride with ambitious targets.

Ravi is a student of the PGP 2018-20 batch at IIM Bangalore.

Media Cell IIMB is the student run outreach and communication committee of IIM Bangalore dedicated to form the bridge within the student community and the outside world.

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